Limited Warranty and Service Guarantees
Honest Joe's Auto LLC, Bastrop, Texas.
In these terms, "I," "me" and "my" mean Honest Joe's Auto LLC, and "you" means the customer named on the invoice.
1. Limited warranty on repairs
I warrant that the repairs I perform will be free from defects in the parts I supply and in my workmanship for 12 months or 12,000 miles from the invoice date, whichever occurs first.
If a repair covered by this warranty fails within that period, I will repair or replace the defective part and re-perform the associated labor at no charge to you.
This warranty applies to the original customer and the specific vehicle or equipment identified on the invoice. It is not transferable.
2. Where warranty work is performed
Warranty work is done at your location, the same way the original repair was.
Within 30 driving miles of Bastrop there is no charge for travel on warranty work.
Beyond 30 miles, my published travel fee for your location applies to the callout. The repair itself remains free.
3. How to make a warranty claim
Text or call (512) 980-4368 and describe what's happening.
Please contact me before having the work redone by someone else. I can only honor this warranty if I'm given the opportunity to inspect the vehicle and the parts I installed. Repairs performed by another shop without giving me that opportunity are not covered, and may void the warranty on that repair.
4. What is not covered
This warranty does not cover:
- Parts supplied by the customer, or the labor to fit them. If you provide the part, neither the part nor the work to install it is covered.
- Normal wear items — brake pads and shoes, wiper blades, filters, belts, bulbs, fluids, tires — except where they fail because of a defect in my work.
- Repairs I recommended and you declined, and any damage resulting from not doing them.
- New or unrelated faults that appear after my repair and are not caused by it.
- Damage from continuing to drive a vehicle after a fault has become apparent, where continuing to drive made the damage worse.
- Abuse, collision, off-road or competition use, neglect, fire, flood, theft, vandalism, or modification by anyone other than me.
- Diagnostic charges for faults unrelated to the original repair.
- Consequential costs — towing, rental vehicles, lost wages, lost time, or loss of use.
Where a part carries a manufacturer's warranty longer than 12 months, that manufacturer's warranty passes through to you and I'll help you claim on it.
5. Diagnostic guarantee — no fix, no fee
My diagnostic fee is $150, plus my published travel fee if you are more than 30 driving miles from Bastrop.
If I cannot identify the cause of the fault you brought me, I will not charge the diagnostic fee.
This applies when I am unable to reach a conclusion. It does not apply where:
- the fault does not occur during the visit;
- identifying the fault requires teardown or specialist equipment beyond an on-site diagnostic; or
- you decline further diagnostic time needed to reach an answer.
In those cases I'll tell you what I ruled out, what I think it is, and what it would take to confirm — and you decide whether to go on.
The travel fee, where one applies, is charged in all cases, as it is incurred regardless of outcome.
6. Price guarantee — the quote is the price
The price I quote before starting work is the price you pay for that work.
If the job takes longer than estimated, I absorb the difference.
The quoted price changes only if:
- I find an additional fault or hidden damage — in which case I stop work, contact you with the revised cost, and do nothing further until you approve it; or
- you ask for additional work.
You will never receive an invoice containing work you did not approve.
7. General
This is a limited warranty. It gives you specific legal rights, and you may also have other rights which vary from state to state.
Nothing in this warranty limits any rights you have under the Texas Deceptive Trade Practices–Consumer Protection Act or other applicable law.
