Privacy Policy
Last updated 19 September 2026.
1. Who this is
This site is run by Honest Joe's Auto LLC, a mobile auto repair business working out of Bastrop, Texas. In this policy, "I," "me" and "my" mean Honest Joe's Auto LLC, and "you" means anyone who uses this site or hires me.
The only way to reach me about anything on this page is to text or call (512) 980-4368.
2. What I collect
I collect what you hand me, and nothing else. That's:
- What you type into the booking form — your name, your cell number, the vehicle or equipment, the town it's in, and your description of what it's doing.
- What you tell me on the phone, by text, or in your driveway — the same sort of thing, plus your address so I can find you.
- Job records — what I found, what I did, the parts I fitted, what I charged, and the date. These are what your warranty is written against.
I don't ask for and don't want your social security number, your date of birth, or your card details. Payment is arranged between us directly, and where a card processor is involved it handles those details, not me.
3. What I use it for
To do the work you asked me to do. Specifically:
- to get back to you about a job and work out when I can be there;
- to quote the repair and order the right parts for your vehicle;
- to invoice you and take payment;
- to honor the 12 month / 12,000 mile warranty, which means keeping a record of what I did and when; and
- to keep the tax records a business is required to keep.
I don't run marketing campaigns, I don't buy or sell contact lists, and I don't add you to anything. If I text you months later, it's because your vehicle is due something we talked about — and you can tell me to stop.
4. What this website does
This website sets no cookies and runs no trackers. There is:
- no analytics;
- no advertising or social media pixels;
- no session tracking, and nothing stored on your device by this site;
- no third-party content loaded from anyone else's servers — even the fonts are served from this site rather than from a font company.
You can read every page here without telling me anything. Nothing reaches me until you fill in the form or pick up the phone.
Two ordinary exceptions worth naming. The company that hosts this site keeps standard server logs, which include visitors' IP addresses, for security and to keep the site up. And if you found me through Google — the search results, the map listing, or the reviews — that was Google's page, under Google's privacy policy, not mine.
5. Calls and text messages
When you give me your cell number, you're telling me it's alright to call or text you about your vehicle: to answer your question, to confirm a time, to tell you what I found, to send a quote or an invoice, and to follow up on the repair.
Reply STOP at any time and I'll stop texting you. Your carrier's usual message and data rates apply. I don't send marketing blasts, and I won't pass your number to anyone who does.
6. Who else sees it
I don't sell your information. Not to anyone, ever.
It goes no further than the people needed to finish your job:
- Parts suppliers — they get the vehicle's year, make, model and VIN so the right part comes off the shelf. They don't get your name or number.
- A payment processor, if you pay by card or app — they handle the payment, and their terms cover that part of it.
- Whatever I use to keep customer records and invoices. Like most small businesses I use ordinary software to do that, and your details sit in it.
- A specialist shop, if your job turns out to need one — and only with your say-so, because you'll be the one deciding whether to go to them.
- Anyone the law requires — a court order, a lawful request, or my accountant at tax time.
7. How long I keep it
Job records and invoices: as long as I'm required to keep them for tax purposes, and in any case long enough to stand behind the warranty on that repair. These are the records that let me help you years later when you can't remember what was replaced.
Form submissions and messages from people who never became customers: I clear these out once it's clear nothing came of it.
8. Asking me what I have, or to delete it
Text or call me on (512) 980-4368 and you can ask me to:
- tell you what I have on you;
- correct something that's wrong;
- delete it; or
- stop contacting you.
I'll do it. The one thing I'll hold on to is the record of a repair still under warranty and anything I'm required to keep for tax — deleting those would leave you without a warranty and me without books.
9. Security
I'm one man with a van, not a data company. I keep your details on password-protected devices and I don't leave paperwork lying around. I'm not going to promise you a system nobody could ever break into, because nobody can honestly promise that.
10. Children
This is a business for people who own vehicles. It isn't aimed at children, and I don't knowingly collect anything from anyone under 13.
11. Changes to this policy
If this changes, the new version goes up here with a new date at the top. The date on this one is 19 September 2026.
